Terms and Conditions

• Customers should remove all personal belongings, money, and other significant

items from their vehicle prior to any type of detailing

• Clean Obsessions will not accept any liability for any loss or damage to any

personal property including the vehicle being serviced, any belongings contained

inside of the vehicle or to the location of service. Assure that your vehicle is being

serviced in a lawful and safe area and if you feel otherwise please communicate

your concerns with the technician.

• All vehicles are cleaned at the customers own risk and must be able to withstand

normal cleaning processes. Any damage claims because of cleaning will be limited

to the cost of the service.

• We cannot guarantee any firm times when accepting your booking.

• Detailing times are an estimate only. Each vehicle is different and may require

more or less time to fulfill the detailing type

• We reserve the right to use any one of our experienced staff to undertake your auto

detailing and may need to change the detailer at short notice without penalty

•  every effort will be made to keep  bookings on schedule to the same day and time, however We reserve the right to alter or move a booking in line with staffing levels and/or

weather conditions and /or machinery or equipment failure.

• All vehicles are cleaned at the customer’s own risk

• Clean Obsessions reserves the right to refuse or deny any booking

 with their service if they deem the customer to be unreasonable

• Clean Obsessions reserves the right to refuse or deny customer demands

above and beyond the booked detailing

• Clean Obsessions will not tolerate any verbal or physical abuse towards any

of its staff under any circumstances and will take the relevant actions should any

such behaviors be encountered

Pricing and payments Terms & Conditions

• A minimum 30% surcharge will be applied to all jobs that involve excessive pet hair,

urine, vomit.  Blood, feces, or other hazardous materials will be refused service.

• Our prices are based on detailing type, location, type of car and condition of the

vehicle.

• Clean Obsessions reserves the right to charge each vehicle according to its

condition, the type of vehicle and the customer location.

• Clean Obsessions reserves the right to amend any price during the detailing

should it differ from the original estimate

Communications

• Clean Obsessions will send you a phone call/text  in between 1 hour- 30 mins

prior to your scheduled appointment to confirm your service request.

• All inbound and outbound customer service calls may be recorded for quality

assurance.

Our Service Terms & Conditions

• We may ask you where you heard about Clean Obsessions to gauge our

marketing strategies

• We may conduct customer satisfaction surveys or ask for google reviews

• We reserve the right to charge a debit or credit card  should the

vehicles(s) not be available for cleaning and the booking has not been cancelled in

advance (see cancellation policy)

Cancellation Terms & Conditions

• We require 24 hours’ notice to cancel any booking/detailing service.

• Failure to provide 24 hours advance notice of cancellation will result in a minimum

charge of 35% of the service cost.

• Same day appointments that are cancelled will incur a charge of 35% of the service

cost.

• Clean Obsessions reserves the right to alter or amend a booking time/date

without penalty but wherever possible will let the customer know.

• Clean Obsessions reserves the right to alter a booking or move a booking in

accordance with its staff levels, weather conditions and/or equipment failure without

penalty to the company.

• Failure to be present at the time and location of the ordered service may result in the

full value of the service being charged.

Service Guarantee

• If there is probable and clear cause that the service technician did not fulfill the

package as ordered or is clear evidence of poor craftsmanship, we will at our cost

redo the uncompleted or unsatisfactory portion of the service free of charge.

• Any claims must be filed within 24 hours of the completion of the service by phone,

or email (john@cleanobsessions.com) Pictures of the area must be emailed

to john@cleanobsessions.com  within 24 hours of the claim being made.

Pre-Existing Damages

• It is difficult to find pre-existing damages during the initial vehicle inspection, some

vehicles, tend to have interior components that are broken, scratched, worn out,

faded, don’t work or become loose and cracked without the owner’s knowledge,

therefore should a Clean Obsessions representative find any items that are not

working properly, worn, scratched, cracked, faded, or broken we will bring it to your

attention, therefore you agree not to hold Clean Obsessions responsible for

any pre-existing damages to your car.

• Dirt can hide swirl marks, scratches, dings, paint chips, fine lines, and marks, should

Clean Obsessions representative find any exterior imperfections, we will

make you aware, however Clean Obsessions will not be responsible for

correcting these pre-existing paint imperfections if your service does not include it.

Clean Obsessions will not be held responsible should we find pre-existing

paint imperfection during our normal course of detailing that you were not aware

of.

• Clean Obsessions seeks to provide the best complete mobile auto detailing

services in the area. We would like to take this opportunity to thank

you for considering our mobile auto detailing services. Should you have additional questions please do not hesitate to

contact us by phone at

(775)530-6307 or e-mail: john@Cleanobsessions.com

1. Detail services are available for all customers at a standard rate; however, additional

travel fees may apply if you are outside of a 45-mile radius area at $1.00 per mile.

2. We would request before the scheduled service appointment, that all personal

property removed from the vehicle.

3. Please remember that every scheduled service appointment is weather permitting. If

the weather is inclement for auto detailing work, the appointment will be rescheduled